A 24/7 call answering service for trades and contractors
Traditional answering services take a message and hand you a callback list. TradeHarbour finishes the job: it qualifies the enquiry, checks urgency, captures the postcode, books the appointment and sends you the written summary — around the clock, at a flat monthly price.
- Coverage
- 24/7/365
- Concurrent calls
- Unlimited
- Languages
- 10+
- From
- £199/month
Out-of-hours is where the jobs are
Emergency work, landlord instructions and homeowner panic calls do not respect office hours. Evenings, early mornings and Sunday afternoons are exactly when the competition is on voicemail — and exactly when you are answering.
Nobody waits, nobody gets an engaged tone
There is no single line to saturate. Two calls, ten calls or twenty at the same moment are each handled independently, in full, with no hold music and no queue.
- Every caller is greeted immediately, in your business name
- Each conversation is handled in parallel and in full
- No busy signal, no overflow to voicemail, no lost enquiry
What lands on your phone
Within seconds of the call ending you get the caller's name and number, postcode, job type, urgency rating, the booked slot if one was taken, and a full transcript translated into English if the call was in another language.
Set the rules once
You decide which calls transfer straight to you, which get booked, which time slots are bookable, and what the receptionist says when a job is outside your area or outside what you do.
Common questions
How is this different from a human answering service?
Human services usually charge per call, work limited hours and pass you a message to chase. TradeHarbour answers around the clock at a flat monthly price and completes the booking rather than handing you a callback list.
Can it handle several calls at the same time?
Yes — unlimited simultaneous calls. Each caller gets the full conversation and none of them ever hears an engaged tone or voicemail.
Can I use it only out of hours?
Yes. Divert all calls, only calls you do not answer within a set number of rings, or only outside your working hours. It is your diversion rule.
Do I get a record of every call?
Yes. Every call produces a summary and full transcript sent to you by text or email, with an urgency rating and the caller's details.
Book a demo and hear a real call flow
Fifteen minutes is enough to hear the receptionist answer, qualify and book a job the way your customers would experience it.
Book Your Free Demo
Tell us how your calls work today and we'll configure a personalised demonstration around your business.
Prefer to speak to someone?
Call, message or email the TradeHarbour team directly—every option below works with one tap on your phone.