The calls you miss under a sink are the jobs you lose
You cannot answer with your hands in a boiler, on a roof space ladder or driving between jobs. Meanwhile the customer with a leaking cylinder rings the next plumber on the list. TradeHarbour picks up every one of those calls, works out whether it is an emergency or a quote, and books it.
- Emergencies
- Flagged instantly
- Out of hours
- Fully covered
- From
- £6.63/day
- Pilot
- 14 days
It asks what a plumber would ask
Generic answering services take a name and number. TradeHarbour is configured around your actual work.
- Is water currently escaping, and has the stopcock been turned off?
- Boiler make, model and fault code, plus whether there is heating or hot water
- Is the property tenanted, owner-occupied or a landlord instruction?
- Gas smell or carbon monoxide alarm — escalated to you immediately
- Postcode and access details so you know the travel before you commit
Emergency versus 'can wait until Tuesday'
Every call is triaged. A burst pipe at 2am gets marked urgent and pushed to you or transferred live; a bathroom quote gets booked into a slot you set aside for surveys. You stop getting woken by things that could wait and stop missing the ones that could not.
What a recovered job is worth
One emergency boiler call-out typically covers the entire monthly fee several times over. At £199 a month with 300 minutes included, a single recovered breakdown a month makes the service pay for itself and then some.
Landlords, agents and repeat work
Letting agents ring during the working day and will not leave a voicemail. The receptionist takes the property address, tenant contact and access arrangements, and books the visit — so the agent's next instruction still comes to you.
Common questions
Will it know the difference between an emergency and a quote?
Yes. We configure your emergency rules during setup — escaping water, no heat for a vulnerable customer, gas smell, and so on. Urgent calls are flagged and can be transferred to you live; everything else is booked or scheduled.
Can it book into my diary?
It books into the slots and rules you set, so you stay in control of travel and day structure, and you get the booking confirmation on your phone straight away.
What about customers who do not speak English?
The receptionist detects and speaks a range of languages common across the UK, then sends you the summary and transcript translated into English.
Hear it handle a boiler breakdown call
We will run a realistic plumbing call through the receptionist so you can hear exactly how it sounds to your customer.
Book Your Free Demo
Tell us how your calls work today and we'll configure a personalised demonstration around your business.
Prefer to speak to someone?
Call, message or email the TradeHarbour team directly—every option below works with one tap on your phone.