The next customer is going to call someone. Make sure your business is ready to answer.
24/7 call coverage from £199 per month—just £6.63 per day.
Built for UK trades and contractors. Configured around your business. Ready within days.
How Much Business Goes Missing When You Cannot Answer?
You cannot stop working every time the phone rings. But when a potential customer reaches voicemail, they may not wait for you to call back—they may simply call the next business.
- Working on-site
- Driving between jobs
- Using tools or equipment
- Speaking to another customer
- Receiving calls after hours
- Handling several enquiries simultaneously
You did the hard work to make the phone ring. Don't lose the opportunity at the final step.
How Much Could Missed Calls Be Costing You?
Estimated monthly missed opportunity
£5,196
This is an illustrative estimate, not a projection or guarantee. Actual enquiries, bookings, job values and conversion rates vary.
Now compare that figure with £199 per month—approximately £6.63 per day.
Calculation used: missed calls per week × genuine-enquiry percentage × average potential job value × 4.33 weeks.
Every Call Handled in Four Simple Steps.
- 01
Your customer calls
Forward unanswered, overflow or out-of-hours calls to your AI receptionist while keeping your existing business number where supported.
- 02
The receptionist answers
It introduces itself professionally, identifies the caller's needs and communicates in their preferred supported language.
- 03
The enquiry is handled
It follows your instructions, collects the required information, identifies urgent enquiries and books appointments when appropriate.
- 04
You receive everything
You receive the caller's details, booking information and an English summary immediately. Translated transcripts can also be provided where enabled.
Speak to More Customers—Without a Language Barrier.
Your customers do not all communicate in the same language. Your receptionist can identify or ask for their preferred language, conduct the conversation in that language and provide your team with an English transcript and summary.
English
English
Polish
Polski
Romanian
Română
Punjabi
ਪੰਜਾਬੀ
Urdu
اردو
Bengali
বাংলা
Gujarati
ગુજરાતી
Arabic
العربية
Portuguese
Português
Spanish
Español
Original customer message
“Mera boiler kaam nahi kar raha aur ghar mein heating nahi hai.”
English call summary
Customer reports that the boiler is not working and there is no heating in the property.
Supported languages and functionality depend on the final configuration and will be confirmed during setup.
More Than a Call-Answering Service.
24/7 call answering
Give customers a professional response during busy periods and outside normal working hours.
Appointment booking
Book suitable times directly into a supported business calendar.
Customer qualification
Collect the information you need before spending time on the enquiry.
Urgent-call identification
Apply your own rules to identify enquiries that may require immediate attention.
Instant summaries
Receive the customer's details and reason for calling immediately.
Multilingual conversations
Communicate with customers in multiple supported languages.
English translations
Receive English summaries and translated transcripts where enabled.
Intelligent call transfers
Transfer important calls according to your business rules and availability.
Custom business knowledge
Configure approved information about services, coverage areas and opening hours.
Multiple simultaneous calls
Handle more than one enquiry without forcing customers to wait.
Every unanswered call could be your next job.
You're on a ladder. Under a sink. Driving between jobs. Your phone rings—but you can't always answer. The customer, however, is ready to book. If nobody answers quickly, that opportunity becomes harder to recover.
The lead is hottest when the phone first rings.
Customers usually call when they are actively looking for help. The longer the response takes, the harder that opportunity can become to recover.
8× higher conversion rates
An InsideSales lead-response study examining more than 55 million sales activities across 5.7 million inbound leads found that conversion rates were over eight times higher when the first attempt occurred within five minutes compared with waiting between five minutes and 24 hours.
Source: InsideSales Lead Response Study, 2021.
Calls remain critical
Ofcom's UK business research found that traditional landline and mobile calls were the preferred communication method for sales calls and inbound customer service. For tradespeople, the phone remains a crucial point of contact when customers need help.
- 59% — sales calls
- 54% — inbound customer service
Figures represent respondents preferring landline or mobile network calls for those business use cases. Source: Ofcom Business Call User Research.
94 languages across Manchester
Manchester's 2021 Census recorded 94 different main languages across the city. After English, the most widely spoken included Urdu, Arabic and Polish. Businesses capable of communicating across languages can make their services accessible to more of Manchester.
- 17,572 Urdu speakers
- 10,425 Arabic speakers
- 6,471 Polish speakers
Source: Manchester City Council, Census 2021 Identity Summary and Census 2021 Manchester Report.
Research describes broader lead-response, business-calling and population trends. Individual results depend on call volume, job value, availability and conversion rate.
What could missed calls be costing your business?
Adjust the figures to estimate the potential value of opportunities that may be going unanswered.
Illustrative estimate
Potential opportunity value: £32,500 per year
£625 per week
That is the potential value of being available when the customer is ready—not hours later.
This estimate is based entirely on the figures entered above and does not represent guaranteed results.
From missed opportunity to captured enquiry.
Without Trade Harbour
- Calls ring out while you're working
- After-hours enquiries reach voicemail
- Callers must wait for a response
- Language barriers can end conversations
- Job details may be incomplete or forgotten
- Urgent callers may contact another provider
- Time is spent returning calls that may no longer convert
With Trade Harbour
- Calls answered immediately, 24/7
- Natural conversations tailored to the business
- Multilingual customer support
- Enquiries qualified consistently
- Names, numbers and job details captured
- Structured call summaries delivered for follow-up
- Suitable calls transferred when required
- Tradespeople remain focused on their current job
The customer calls. You keep working.
Electrician
A homeowner loses power at 8:40 pm. Trade Harbour answers immediately, captures the fault, address and urgency, then provides the electrician with a structured enquiry.
- After-hours answering
- Urgency captured
- Contact details recorded
Plumber
A plumber cannot answer while working beneath a sink. Instead of reaching voicemail, the caller explains the leak and provides the details required for follow-up.
- Immediate response
- Job details captured
- No interruption to the plumber
Roofer
A customer calls after noticing storm damage. Trade Harbour captures the property details, nature of the damage and preferred appointment time while the roofer remains on-site.
- Enquiry qualified
- Appointment preference captured
- Structured summary provided
You keep working. Trade Harbour keeps answering.
Your next customer may not call in English.
Trade Harbour can communicate with callers across multiple languages, helping businesses understand the enquiry and capture the opportunity without requiring a multilingual receptionist.
- English
- Urdu
- Arabic
- Polish
- Romanian
- Punjabi
Call the agent. Hear the difference.
Experience exactly how Trade Harbour could answer calls for your business.
We can temporarily tailor the demonstration to your business, services and opening hours.
Built Around the Way Contractors Actually Work.
Plumbing and heating
Identify boiler, leak and heating enquiries and collect the correct property information.
Electrical
Separate routine enquiries from potentially urgent electrical issues.
Roofing
Collect information about leaks, storm damage, property type and accessibility.
Drainage
Capture blocked-drain enquiries, location details and urgency.
Locksmiths
Identify the type of lockout, location and required response.
Building and refurbishment
Qualify project type, location, budget range and expected timeframe.
Property maintenance
Record tenant issues, property details, access information and repair priority.
Cleaning and facilities
Collect service requirements, frequency, property size and preferred dates.
If your business depends on responding quickly to customer enquiries, the system can be configured around your existing process.
Professional Call Coverage for Less Than £7 Per Day.
For £6.63 per day, your business can have calls answered, enquiries qualified and appointment requests captured around the clock. Recovering one suitable job could cover the cost of the service for the month.
Traditional receptionist
- Limited to scheduled hours
- Usually handles one call at a time
- Salary and employment costs
- Requires training and management
Voicemail
- Caller must leave a message
- No live qualification
- No appointment booking
- Customer may call a competitor
TradeHarbour
- £199 per month, plus a one-time £99 setup fee
- Available 24/7
- Handles simultaneous calls
- Qualifies enquiries
- Books appointments
- Supports multiple languages
- Sends immediate summaries
Results vary according to call volume, customer demand and the services offered. We do not guarantee a specific number of jobs or financial return.
TradeHarbour is designed as reliable additional call coverage for busy teams, not as a replacement for your people.
From Ringing Phone to Booked Job.
Call in progress · 00:14
- Caller
“Hi, my boiler has stopped working and I have no heating.”
- Receptionist
“I'm sorry to hear that. I can collect the details and check the next available appointment. Could I take your name and postcode first?”
New enquiry received
- Customer
- James Walker
- Postcode
- M19
- Service
- Boiler repair
- Issue
- No heating
- Priority
- Urgent
- Preferred time
- Tomorrow morning
- Status
- Appointment requested
See It Handle Realistic Calls Before Continuing.
We'll configure the receptionist around your business and demonstrate how it handles realistic customer enquiries. Eligible Founding Partners can then use a 14-day pilot to evaluate the system before ongoing monthly billing begins.
- 01
Pay the £99 setup fee
- 02
Provide your business and call-handling information
- 03
We configure and test your receptionist
- 04
Your 14-day pilot begins
- 05
Monthly billing starts after the pilot if you continue
The £99 setup fee is non-refundable once configuration begins. No £199 monthly payment is taken until the pilot has finished and the customer chooses to continue.
24/7 Coverage From £199 Per Month—Approximately £6.63 Per Day.
Founding Partner
£199 per month
+ £99 setup
Approximately £6.63 per day
- 300 call minutes per month
- 24/7 call answering
- Custom call-handling instructions
- Customer qualification
- Appointment booking where configured
- Instant notifications
- English call summaries
- Multilingual call handling
- English translation of multilingual summaries
- Translated transcripts where enabled
- Urgent-call escalation rules
- Initial configuration and testing
- Ongoing optimisation
- Monthly rolling service
- No long-term contract
Additional usage is charged at £0.25 per minute.
Your £199 Founding Partner price is locked for your first six months of continuous service.
Your first payment
- One-time setup
- £99
- First month
- £199
- Total initial payment
- £298
Ongoing monthly payment: £199, plus any usage exceeding the 300 included minutes.
Final functionality depends on the business's telephone provider, calendar, required languages and integrations. All requirements and charges will be confirmed before setup begins.
Become a Founding Partner.
We are selecting our first five UK contractor businesses to help refine the service and develop verified case studies.
- £199 monthly price locked for six months
- Personal setup and configuration
- Direct access to the founder
- Priority optimisation during the first month
- Opportunity to influence future features
Participation in a case study will only happen with the customer's permission. No private customer or caller information will be published.
Founding Partner Programme
We are selecting our first five UK contractor businesses to help refine the service and develop verified case studies.
Your calls answered
Tracked live
See how many customer calls Trade Harbour answers for your business.
Your enquiries captured
Measured live
Track the genuine customer enquiries captured while you are unavailable.
Your jobs recovered
Verified with you
Record which captured enquiries develop into real booked work.
Your opportunity value
Calculated from your calls
Estimate the value of opportunities captured using your verified job data.
We're looking for an early Manchester trade business willing to let us track the real impact of Trade Harbour.
Become a verified Trade Harbour case study.
Receive an exclusive early-client discount while we measure the calls answered, enquiries captured and jobs secured through your Trade Harbour agent.
- Discounted early-client pricing
- Personalised setup for your business
- Live call-performance tracking
- Verified results documented with you
- Priority support during the case-study period
No invented figures. No inflated promises. Only real call data and results verified with the participating business.
Questions Contractors Usually Ask.
The Next Customer Is Going to Call Someone.
Make sure your business is ready to answer.
No technical knowledge required. We configure the system around your business.
Book Your Free Demo
Tell us how your calls work today and we'll configure a personalised demonstration around your business.
Prefer to speak to someone?
Call, message or email the TradeHarbour team directly—every option below works with one tap on your phone.